web/lib/legal.ts: entity, cin, gstin, address, email, phone, grievanceOfficer, grievanceEmail, jurisdiction. Fill them from the certificate of incorporation and GST registration before publishing or submitting to Razorpay — the entity name and address must match the bank account being onboarded.Refunds & Cancellation
When apinfy refunds a call, and how to get your unused wallet balance back.
Last updated 14 August 2026 · TODO
1. There is no subscription to cancel
apinfy is prepaid and pay-as-you-go. You load wallet credit and it is debited as you use the service. There is no recurring charge, no auto-renewal and no notice period — stopping simply means not making further calls.
2. Automatic refunds on verified-tier failures
Calls made on the verified dial are checked by a deterministic verifier. If that check fails, the call is refunded to your wallet automatically, in the same request — you do not have to ask, and the response tells you it happened. This is the guarantee the verified tier is sold on.
Draft and standard dials are not verified and are not covered by this automatic refund.
3. Failures on our side
If a call fails because of an error on our side, it is not charged. If you were charged for one anyway, write to TODO with the job_id or receipt and we will refund it to your wallet within 5 working days.
4. GPU rentals
Rentals are billed per minute, forward, while the machine runs. You can stop a rental at any time from the dashboard or the API and billing stops at that minute; we then confirm with the provider that the machine is actually gone before signing the receipt. Time already used is not refundable. Provisioning that fails and never produces a working machine is not charged.
5. Withdrawing unused wallet balance
Unused credit that you have paid for is refundable to the original payment method. Email TODO from your account address with the amount. We process approved refunds within 7 working days; your bank or card issuer may take a few days more to show it.
Not refundable:
- credit already spent on calls or rentals;
- promotional or granted credit you did not pay for;
- balance on an account terminated for breach of section 5 of the Terms.
6. Chargebacks
Please contact us before raising a chargeback. Every call has a signed receipt showing what ran and what it cost, so almost every billing question can be answered from the record in minutes.
7. How to reach us
TODO · TODO · see Contact. We reply to billing mail within 2 working days.